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GRTC Comprehensive Operations Analysis
Richmond, VA

The Greater Richmond Transit Corporation (GRTC) strives to provide safe and reliable public transportation services in the greater Richmond area. As part of its ongoing efforts to improve efficiency, the GRTC selected VHB to conduct a Comprehensive Operations Analysis (COA).

The first phase of this project, collecting and analyzing existing conditions data, included an on-board survey, a telephone survey of non-users, on-off counts, on-time performance data collection, fleet assessment, and review of paratransit and fixed route policies. VHB also used demographics to assess the current GRTC services. GRTC performance standards were reviewed, compared to current services, and modified as necessary.

VHB implemented its custom GIS-based visual survey analysis software for GRTC and loaded on-board survey data into this powerful planning tool. VHB used this software, in conjunction with other data analyses, to develop recommendations for revisions to the current fixed route operations, including the assessment of transfer and transit center effects.

The second phase of this project included the development of recommendations for service expansion into new markets, including park and ride opportunities. Finally, VHB developed an implementation plan and actively participated in public and executive committee presentations.

GRTC was recognized by the American Public Transportation Association (APTA) as the number one Transit System in North America for 2008. This annual award honors one public transportation system in North America each year that has demonstrated outstanding achievement in efficiency and effectiveness.

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Project Highlights
Collected and analyzed existing conditions data
Generated recommendations for revisions to the current fixed route operations and for service expansion
Developed an implementation plan
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